Advantages

Improved Bottom Line

More scale results in lower costs and an improved bottom line. KeyOn has a sophisticated Customer Resource Management (CRM) platform that facilitates more efficient customer provisioning, billing, inventory tracking, trouble ticket management, and customer record management. And, KeyOn utilizes a virtual call center for customer service with agents in multiple locations all on the same call center platform that uses voice over-IP (VoIP) technology. This permits more efficient handling of a larger volume of calls and helps to minimize peaks in the queue.

KeyOn also enjoys the benefit of volume pricing from a number of vendors:

• Internet transport and termination (loop and port)
• Customer premise equipment
• Customer installation supplies like Cat5 cable
• Radio Access Network (RAN) and microwave backhaul equipment for network expansion projects and maintenance spares
• Routing and switching equipment
• Other tower located equipment like Cabinets, UPS’s, battery packs and PDU’s
• Network planning resources